General Conditions

 

RESERVATIONS:

Important – make sure you make your reservations early. Please contact your travel agent for this.

 

PAYMENTS:

To reserve your tour, a deposit of 25 % is required. The balance is due no later than 6 weeks prior to departure.

NOTE!!! For reservations of tours to Russia made 2 weeks (or later) before the start of the tour in Scandinavia, we shall charge an extra EUR 150, per booking, in order to cover costs of last minute bookings.

 

CANCELLATIONS:

Cancellation fees on land tours are applicable in addition to any airline cancellation fees. For cancellations of reservations up to 30 days prior to departure – full refund less EUR 100 per person. For cancellations received 29-15 days prior to departure, 25% cancellation fee of the total cost of the tour will be charged. Cancellations received 14-2 days prior to departure carry cancellation charges of 50 % of the total amount. In case of cancellation within 48 hours of departure or absence, there will be no refund.

Cancellation of tours to Russia:

For cancellations of the tour until  60 days prior  to arrival in Russia – full refund less EUR 100 per person. For cancellations received 59- 30 days prior to arrival in Russia, 25% of tour will be charged. Cancellations received after 29 days before arrival in Russia no refund is due (100% cancellation fee)

 

REFUNDS:

If illness or other imperative reasons make it necessary for a tour participant to withdraw from a tour after commencement of land arrangements, a refund will be made for the unused portion of the tour less a cancellation expense of €500 per person. No refund can be made for less than 3 consecutive days of absence from the tour. The Tour Conductor must certify all unused services in writing. As the costs of the tours are based on group travel, no refund can be given for unused services such as sightseeing, bus transportation or trains and ferries.

SWEDISH INCOMING SERVICES OF SCANDINAVIA AB (henceforth called SIS) has the right to cancel any tour up until 30 days prior to the date of departure of the tour, granting a full refund of the money paid to SIS but NO compensation.

 

TRANSPORTATION:

By Scandinavian Airlines System or any other IATA or ATC carrier.

 

CHILDREN:

Children under the age of 12 will receive a reduction of 25 % of the tour cost when sharing a room with their parents. Children 12 years of age and over will pay full rates. Unaccompanied minors under 15 years of age or children younger than 4 years of age will not be accepted on the tour.

 

SERVICE CHARGES AND TAXES:

All service charges and taxes at hotels are included. Gratuities to the tour conductor and driver at the end of the tour are customarily left at the discretion of the tour participants and are therefore not included in the tour cost.

 

 

 

 

LUGGAGE:

The organizer will transport one piece of luggage of normal size (60 x 80 x 35 cms in dimension) per person due to the limited space and capacity of the buses. The passenger according to what is established and mentioned in each tour program will pay for excess luggage. Overnight flight bags may also be carried but must remain in the passengers possession at all times. The piece of luggage of each passenger shall not exceed 20 kilos in weight. The passenger itself will pay for any excess weight and luggage. All aerial transportation contracted by SIS has a limited luggage weight of 20 kilos per person. SIS is not responsible or liable for loss, damage or theft of luggage and/or personal belongings, so please be sure to have adequate insurance to cover loss, damage or theft.

 

ARRANGEMENTS:

The tour price includes SIS handling, communications and operations charges in connection with the tours as advertised. If a tour participant requests changes or additional arrangements, such extra charges are at his/her own expense.

 

NOT INCLUDED:

Passport, visa expenses, travel insurance, beverages (wines, liquors, mineral waters and soft drinks) and personal items such as laundry, room service, mini-bar, pay-tv at hotels, etc.

 

RATES:

EURO rates shown have been converted from local currencies based on rate of exchange at the time of publishing the tours. Changes in the exchange rate may affect the EURO rates without previous notice. All rates published on our website or in print by travel agents are subject to change without previous notice.

 

RESPONSIBILITY:

SIS and its associated or affiliated companies act only as agents for hotels, airlines, bus companies, railroads, steamship line owners, contractors and other suppliers providing accommodation, transportation or other services. All coupons, exchange orders, receipts, contracts and tickets issued by SIS, and associated of affiliated companies are issued subject to tariffs, terms and conditions under which any accommodation, transportation or other services whatsoever are provided by such hotels, airlines, bus companies, railroads, steamship line owners, contractors and others. By the acceptance of such tour membership and/or such coupons, exchange orders, receipts, contracts and tickets, the tour participant agrees to these conditions and also to that SIS and its associated or affiliated companies, shall not be or become liable or responsible for any loss, injury or damage to person or property, or otherwise in connection with any accommodation, transportation or other services or resulting, directly or indirectly, from acts of God, dangerous incidents at sea, fires, breakdowns in machinery or equipment, acts of government or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of SIS and its associated or affiliated companies. SIS will not be held responsible for any cost resulting from improper or insufficient passports, visas, other documents, or any additional expense or liabilities sustained or incurred by tour participants as a result of any of the above mentioned causes. The full responsibility for the operation of the vehicles used for these tours rests with the carriers and the law of the country or countries of operation governs the liability of such carriers. All suppliers have the reserved right to decline, accept or retain any person as participant of these tours at any time, and a refund of unused land tour services is limited by SIS, and its associated or affiliated companies’ liability should such person be required to depart the tour after its commencement. The passenger contract in use by the airlines concerned when issued shall constitute the sole contract between airlines and purchasers of these tours and/or passenger. The above shall apply even if SIS and its affiliates are considered to be subcontractors.

2007-10-15